Returns & Refunds

OUR RETURN POLICY SXS Connection strives to do everything we can to exceed your ATV/UTV parts and accessories needs. And we understand better than anyone the difficulty in finding the right parts for your machine. That’s why we offer a no worries return for any product within 30 days of the original purchase. If you ha

OUR RETURN POLICY

SXS Connection strives to do everything we can to exceed your ATV/UTV parts and accessories needs. And we understand better than anyone the difficulty in finding the right parts for your machine. That’s why we offer a no worries return for any product within 30 days of the original purchase.

If you have an item you believe to be defective or damaged during shipment, please contact our customer service department at 770.646.6887

To ensure a smooth return process, please make sure you comply with the following:

  • All products must have a return number
    • Note: Obtaining a return number does not guarantee a replacement or refund
  • Item(s) need to be returned within 30 days of purchase date to be eligible for refund
  • Item(s) need to be in new, unused condition and in the original packaging to be eligible for refund
    • Note: If you are unable to ship in original packaging, have made modifications to the item, and/or are missing components, there will be a 30% minimum restocking fee
  • Special order products (such as hand-held ECU tuners) cannot be returned
  • All Polycarbonate Roofs and Windshields are shipped with a protective film on both sides; if the film is removed, the item is not eligible for return
  • Customers are responsible for shipping cost on returned items unless an exception is approved by SXS Connection Customer Service prior to the return
  • Original shipping costs are not refundable

 

Certain conditions and exceptions may be applied to our return policy. For example, should we make a mistake or ship the wrong item, that is on us, no additional fees shall apply. If you’re unsure if your product qualifies, contact our customer service department at 770.646.6887 or email us at Sxsconnection@hotmail.com

 

Refunds

Refunds are generally issued within 3 business days of SXS Connection receiving the product. Your bank may require additional processing time to reflect the refund in your account. Refunds will be applied to the original payment method that was used and if original payment method is no longer current, a check will be mailed to the original purchaser. Our customer service team is here to help, so feel free to give us a call if you have any concerns or issues.