2. You must contact us for authorization BEFORE you return a part. If you try to return something to us without obtaining an authorization number, your return can be denied. If a return is made but no contact ever took place between the customer and SXS Connection, parts returned will be voided after 6 months and no refund will take place. Please contact our customer service for any concerns involving cores or returns. We need you to contact us because all of the manufacturers we work with have slightly different return policies. Sometimes, you ship the parts to us, sometimes you ship them to the manufacturer.

3. We can’t accept any returns on the following items:

• Installed or used products
• Custom-ordered parts
• Open electronic, video, or software products
• Hazardous materials
• Parts we didn’t sell, counterfeit parts

4. What if someone else purchased the part for me and I want to return it?  While we cant refund parts without a receipt, we can offer store credit if you can provide the proper information that this item was purchased from us as a gift. Please contact us.

5. We can’t refund any shipping costs, and we can’t pay any return shipping costs. Also, if your item included any “special offer free parts”, these must be returned at the same time or their value may be deducted from your refund.

6. If your order was shipped for free, we must reduce your refund by the amount of the original shipping charge. In addition to charging a restocking fee (see ‘Restocking fees may apply’ below), we must reduce refund amounts to account for initial shipping charges.

7. We can’t take back installed/used parts, unless there is a valid warranty issue. Unless we’re taking a part back because of a warranty issue (and warranty claims are something we need to work out with you through the claims center first), we can’t accept installed/used parts in return.

8. Restocking fees may apply. We reserve the right to charge a 15% restocking fee, in addition to reducing any refund amount to account for free shipping costs.

9. If your item is damaged upon receipt, contact us immediately. If you order parts from us and they’re damaged during shipping, we will get you replacements provided:

• You let us know right away. That way, we can contact the shipping company and get reimbursed. If we don’t notify the shipping company quickly enough, we can’t get reimbursed. Therefore, if you get a damaged item, you must let us know within 3 business days. If not, we probably can’t help you.
• You keep the damaged parts until the shipping company can inspect them. We may need to provide the shipping company the damaged packages for inspection before they’ll reimburse us. Until we get you the new parts and everything is taken care of, we need you to keep the damaged parts. If you don’t keep the damaged boxes and/or don’t make them available for inspection, we can’t help you.

10. All returns are subject to inspection. Any part that shows evidence of being used or installed improperly or contrary to manufacturer’s instructions and/or subjected to improper handling, packaging, or shipping by the customer will not be eligible for exchange, refund, or warranty consideration.

Inspections of returned merchandise to are completed within seven business days of receipt of the return. Additional time may be needed if the merchandise must be returned to the manufacturer/vendor for further testing or in house testing by one of our qualified technicians.

11. When you return your parts, use UPS or FedEx and get insurance. We strongly suggest returning your parts via UPS ground or FedEx.

Also, we are not responsible for items that are lost or damaged during shipping. If you’re returning parts and you don’t want to risk them getting lost or ruined – and forgoing your refund – we recommend insuring the shipment. It’s a small charge to insure most parts.

12. If you return a part, do us a favor and put your RMA number on the outside of the box. In order for a return to be processed, the RMA# will need to be present on the box. If no RMA# is on the box, this will delay the processing time as we will not know who the package was from.

15. How long do returns take, and when do you get your money? We’re usually able to process a return in one week or less. If it’s an especially busy time of year, it might take longer. If you don’t see any correspondence from us after 7 business days, feel free to call or email for a status update.

Once we get your return processed, it takes our bank 2-3 business days to credit your account.